Google Play Sucks Customer Reviews and Feedback

From Everything.Sucks

Google Play, formerly Android Market, is a digital distribution service operated and developed by Google. It serves as the official app store for devices running on "Google certified" Android operating system, allowing users to browse and download applications developed with the Android software development kit (SDK) and published through Google. Google Play also serves as a digital media store, store, offering music, books, movies, and television programs. It previously offered Google hardware devices for purchase until the introduction of a separate online hardware retailer, Google Store, on March 11, 2015, and it also offered news publications and magazines before the revamp of Google News on May 15, 2018. Applications are available through Google Play either free of charge or at a cost. They can be downloaded directly on an Android device through the proprietary Play Store mobile app or by deploying the application to a device from the Google Play website. Applications utilizing hardware capabilities of a device can be targeted to users of devices with specific hardware components, such as a motion sensor (for motion-dependent games) or a front-facing camera (for online video calling). The Google Play store had over 82 billion app downloads in 2016 and has reached over 3.5 million apps published in 2017.

Gianluca angrily mentioned, "My wife discovered that someone spent over 1400£ on coins for a game downloaded from Google play. We don't know who was but perhaps a child. We asked for a refund within 48 hours but Google replied it's against their policy and we should contact the developer. The developer in their website says purchases are normally not refundable. That can be legal but certainly isn't fair"

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Paul says

"Ordered a movie that wouldn\'t play - received an error and msg to try again later. Retried several time so I gave up and didn\'t want it any more. Went through their refund process and was denied. What a joke. Won\'t be ordering anything from play again."

Fuck Google Play says

"When you rent a streaming movie from them, they will sometimes fail to stream it and keep your money. They just straight up sell a defective non-product and provide no way to get a refund. They’re thieves, plain and simple."

Tom says

"Google Play is absolute garbage for beginner developers. They will constantly try to take your app down for reasons that don\'t even apply to your app, and constantly nag you about how they want you to use Android Studio. There\'s a saying among Android developers, which says you aren\'t a real developer unless you have had an app taken down. I obviously agree with this because the amount of times Google has made my app invisible to its users because of \"ad fraud\" and \"outdated API\" is almost immeasurable, to the point where i\'ve lost track."

Lisa says

"Google play sucks! No customer support. The numbers code on my card are damaged. There is no one to talk to.! Grrrrr arghhh"

Paul Butler says

"Impossible not to agree with th review that states \"As bad as Amazon\" Many have been defrauded by the so called games on Google (scam) play. Google will accept no liability. "

Lisa Tyler says

"omg! there is no person to speak to. Google play brings you around in circles like a merry go round but you never get anywhere! I scratched off part of my code and can\'t redeem it. what a waste of money and google play is a scam!"

Dave Webster says

"They are as bad as Amazon. If you want us to store payment info with you then it should be protected! And in this day and age that means 2 factor by default on all devices. No per device opt in. It should be all devices by default and then opt out per device! Honestly though you were better than this Google. Guess money over security?"

Brian Skotty says

"You can't trust these communists with your information. Imagine what they are doing behind the scenes with your personal information if this is what they do in clear sight. Take this company down."

Mr T Jacobi says

"I always thought google would be focus on good quality service, what an embarrassment. My daughter cant buy a game and all google play can say is "wait 48 hours and try again". After hearing this 4 times, the same problem persists and they offer no support. Their customer service officer needs to be fired immediately."

Michelle says

"Google Play are making the move to YouTube Music extremely difficult for customers - and they really don't care! Have just spent twenty minutes on chat with an agent who didn't read any of my query and proceeded to answer with template, generic detail. Nobody seems to know or care where we will purchase music from in future if we don't want to pay for a streaming subscription/service. As an android user, there are very limited options but they don't care enough to help because they'd rather we all just signed up to a monthly fee. FURIOUS!"

Jonathan S. says

"This store from Google, for your Android devices has so much crap. One of the biggest problems is fake cloud mining apps, and some of them you have to pay to download or get it started. So...they are scams! Another one are apps misleading the user base with ads saying you can win money from them but you don't. They are mostly from China and India. Google's quality control are no where."

valorant buyer says

"never ever use it it will steal your monies"

Raman says

"fraud services ripping off"

James Holton says

"Would give less the 1 star because these lot are just as much thieving wronguns as the apps they let go on their app downloads. I've spent thousands and thousands through them on games for the games they have on their to have problems and mess up causing me to lose hundreds of pounds worth of items troops the lot and google being the thieving c**ts they are let's them get away with it. This is why apple will be better then them all the time cause they give back refunds where google keep your money with the app developers. They're thieving no good invalid c**ts"

Mr Lovell says

"Unauthorised money was taken out of my account , I noticed this within a hour of this money being taken , it was over a quarter of my monthly income! When speaking to the advisor (who I contacted within a hour of the purchase) I explained my financial situation to them , on benefits etc... , I was then told to make a unauthorised payment claim , but was told it should be sorted within 48 hours ! As being advised to do this I waited the time then was advised it could take up to 12 days , on the 12th day (which is today ) I was told I’m not getting the money back and I should put in a claim for a one time refund payment ( but these are only given if made within the 48 hour period !!! ). So not only have I been left with no money to feed my children who are currently living with me I’m also in debt due to late payment fees ( which I told the advisor about). Be very careful using google as they have no concerns for you well being or family environment"

douglas graham says

"bought an episode of Sopranos on GooglePlay but when I try to play it, YouTube ask me to buy it again! Have contacted GooglePlay about this twice, but they can't or won't help."

ryan hill says

"Terrible customer service had money taken from my account I proved it wasnt me and they still refused to refund"

Lennert says

"While I love Google Maps, I simply cannot recommend Google Play. Bad experience with a promissed discount that did not get honoured. Lousy after-sales service and in the end I gave up. I can no longer trust Google to be honest."

Rachael Gahan says

"My daughter subscribed to some pet game without our knowledge. £65 came out of our account. They wouldn't refund us. Please stay well away!!!"

MildKey says

"I just deleted all passwords on Google play. They write on they policy if customer contact regarding refunds in 2 hours slot. And delete app they provide the refund. I fill they form and explain situation. They replied that I choose wrong reason and I need submit refund form again. And when I fill form again they write that I didn't meet refund policy. I miss time scale. :) Great Google support. Not nice"

Mr bad reviews says

"Disgusting. My son used my card without my concent and it was the bank that has his medical money in. He's only 11 years old with severe autism and other disabilities so he didn't understand his wrongdoings. Initially i got 11 refund outbid the 200+ purchases by going on my order history, but Google refuse to refund anymore which is disgusting. Disability discrimination"

Krasimir Koychev says

"The only reason this is not a 1-star review is that I actually was able to get most of the 300+ euro my kid spend to Roblox games (horrible quality games). Even though my account has the setting to require authentication for transactions, my credit card was charged 73 times during my son's two week vacation. It is obvious he was never asked to authenticate on his new Samsung tablet. I only logged in to YouTube for him and lo and behold, my card was FULLY exposed to unauthorized charges. To add insult to injury, the Google Play support refuses to acknowledge in any way that this practice is ABSURD. It never happens on iOS devices or any other site for that matter. So never associate your account with an Android device unless you first delete all PAYMENT methods from your account. Painful lesson learned - Google cannot be trusted with your payment details!"

Matt says

"Some cool games offered to play. Some privacy, and pricey issue games, Apps. Google itself is hard to reach online. Self help is the new junk norm .Noticed piracy is big on Google play with emulators ."

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